Network Infrastructure Professional

DHANESH S

Network Engineer / Technical Support Engineer
dhanesh1422001@gmail.com +91 89032 27224 Bangalore, India Ready to relocate

Profile Summary

Network Engineer and Technical Support professional with 5 years of experience in IT infrastructure support, network administration, wireless networking, endpoint security, asset management, and project implementation. Experienced in supporting large-scale desktop, printer, access point, CCTV, and enterprise network environments.

Professional Experience

Technical Support Engineer

Twenty-Two By Seven Solutions Pvt. Ltd., Bengaluru

NOV 2023 – PRESENT
  • Installed, configured, and troubleshot Windows operating systems and basic Ubuntu environments.
  • Set up and maintained more than 500 desktops and 200 printers.
  • Performed hardware diagnostics, HDD-to-SSD migrations, system repairs, and printer troubleshooting.
  • Installed and supported Microsoft Office 365, browsers, Adobe Reader, antivirus software, WinRAR, WinZip, and other business applications.
  • Planned and implemented network infrastructure projects.
  • Configured switches, VLANs, trunk ports, and access ports.
  • Maintained network documentation, asset records, equipment inventories, and IT asset lifecycle information.
  • Managed switch configuration backups and monitored switch logs to support network reliability and security.
  • Administered Aruba Controllers and more than 300 access points.
  • Configured Aruba AP-105, AP-205, AP-305, AP-505, and AP-515 through wireless controllers.
  • Installed and troubleshot Aruba Instant AP21 and AP22 access points.
  • Monitored network performance and coordinated with ISP vendors to resolve service interruptions.
  • Performed basic firewall configuration, VPN configuration, and connectivity troubleshooting.
  • Troubleshot fiber connectivity issues and monitored network health using Nagios and similar tools.
  • Provided remote support through VNC and RDP, including rack dressing, rack management, and I/O termination.
  • Managed endpoint security solutions, antivirus deployment, monitoring, and centralized security portals.
  • Supported secure internal file sharing over intranet and internet environments.
  • Provided daily support for IT systems, printers, network issues, and overall infrastructure health.

Network Engineer

KMCH Institute of Health Sciences and Research, Coimbatore

MAY 2021 – NOV 2023
  • Installed, configured, and troubleshot Windows operating systems and basic Ubuntu environments.
  • Provided Level 1 support for SQL Server-based applications, HIS, RIS, and PACS systems.
  • Integrated laboratory equipment with hospital information systems.
  • Set up and maintained more than 800 desktops and 300 printers.
  • Led network infrastructure and expansion projects.
  • Managed endpoint devices, CCTV systems, and general IT troubleshooting activities.
  • Supported more than 800 CCTV cameras and participated in video wall implementation projects.
  • Led the implementation of a video wall project supporting more than 850 cameras.
  • Provided VNC and RDP remote support, rack management, rack dressing, and I/O termination.
  • Installed and managed endpoint antivirus software.
  • Performed IT asset security checks and maintained inventory records.
  • Installed and configured CCTV cameras and related network infrastructure.
  • Supported secure file sharing, online meetings, and video conferencing infrastructure.

Projects

Credit Card Fraud Detection

Academic project focused on identifying suspicious transaction patterns.

Video Wall Setup for Surveillance

KMCH Institute of Health Sciences and Research project supporting surveillance monitoring for more than 850 cameras.